Frequently Asked Questions
Everything you need to know about your Westminster Bookstore order
What are your shipping rates and delivery times?
We offer standard, expedited, and priority shipping options. Standard shipping typically takes 3-7 business days within the continental US, while international rates and times vary by destination.
What is your return policy for books and media?
Items in their original, pristine condition can be returned within 30 days of purchase. Please note that opened media such as CDs or DVDs are non-returnable unless defective.
Do you offer bulk discounts for churches or study groups?
Yes, we provide special tiered pricing for bulk orders of specific titles. Please contact our ministry accounts team or check the product page for volume discount availability.
How can I track my order status?
Once your order ships, you will receive a confirmation email containing a tracking number and a link to the carrier's website to monitor your package's progress.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, American Express, and Discover, as well as digital payment options like PayPal and Apple Pay.
Can I cancel or modify my order after it has been placed?
To ensure fast delivery, we process orders quickly. You may cancel an order within 30 minutes of placement; after that, we may be unable to prevent shipment, but you can initiate a return once it arrives.